Inspection Grade Guide — Condition Ranks for Refurbished Devices
Stock across our Japan, Hong Kong and Dubai bases is evaluated under an inspection regime run by a partner with 30+ years supporting SoftBank Group logistics (SB Frameworks), with condition stated on a unified rank scale. See the criteria for each rank below.
Rank list
New
Brand-new, unused and unopened
Unused and unopened, in factory shipping condition.
- ・Unused and unopened
- ・Factory shipping condition
- ・Operation not verified (initial defects handled by manufacturer)
New (opened)
Unused but opened, like-new product
Unused or like-new. Opened (for inspection / photography).
- ・Unused or like-new
- ・Opened (for inspection / photography)
- ・Operation verified
- ・Almost no scratches on screen or back, very clean
- ・No or very little signs of use
Refurbished (Apple only)
Apple Certified Pre-Owned (CPO)
Apple official refurbished (CPO). Uses genuine Apple parts.
- ・Apple official refurbished (CPO)
- ・Genuine Apple parts
- ・Operation verified and quality-checked
- ・*Apple products only
Rank A
Very clean used item
Operation verified, all functions normal. Few scratches or stains on screen and back.
- ・Operation verified, all functions normal
- ・Few scratches or stains on screen and back
- ・Overall clean condition
- ・Minimal signs of use
Rank B
Used item with visible wear
Operation verified, all functions normal. Visible scratches or stains on screen or back, with signs of use.
- ・Operation verified, all functions normal
- ・Visible scratches or stains on screen or back, signs of use evident
Rank C
Noticeable cosmetic damage but no functional issues
Deep or wide scratches on the screen or back. The casing may have dents or white spots, but there are no functional issues.
- ・Deep or wide scratches on screen or back
- ・Casing may have dents or white spots
- ・No functional issues
- ・Cosmetic damage stands out, but operation is normal
Rank D
Items with minor defects
Has minor defects but does not reach rank J. Minor repairs are not required at the time of purchase.
- ・Has minor defects
- ・Does not reach rank J
- ・Damaged areas marked with red circles in product images
- ・Examples: Wi-Fi, rear camera, USB charging defects, etc.
- ・No minor repairs required at time of purchase
Rank J
Junk item (operation not guaranteed)
For junk items, please check the product details for parts requiring repair before purchasing.
- ・Junk item, operation not guaranteed
- ・No returns, exchanges, or refunds
- ・Parts requiring repair listed in product details
- ・Please review product details before purchasing
Rank X
For parts only, completely out of warranty
Item that does not power on. For parts only. Completely out of warranty.
- ・Item that does not power on
- ・For parts only
- ・Completely out of warranty
- ・No returns, exchanges, or refunds
MIX
Items containing multiple ranks
Items containing a mix of ranks A through X. The proportion of each rank is specified.
- ・Mix of multiple different ranks
- ・Proportion (%) of each rank specified
- ・Proportions are reference values (actual breakdown may vary slightly)
- ・Warranty terms follow individual ranks
as is (sold as-is)
Condition not guaranteed; read description carefully
Sold as-is. Condition is not guaranteed. Please read the product description carefully.
- ・Sold as-is
- ・Condition is not guaranteed
- ・Please read the product description carefully
- ・No returns, exchanges, or refunds
FAQ
- What is a rank?
- A unified indicator of a device's appearance and operating condition. Stock across our Japan, Hong Kong and Dubai bases is inspected and graded.
- What does "as is" mean?
- A sold-as-is category whose condition is not guaranteed. Please review the product description before considering a purchase.
- What is MIX?
- Items containing multiple ranks; the proportion (%) of each rank is stated per item (reference value).
- What is the difference between rank J and X?
- J is junk (operation not guaranteed, parts needing repair listed in the product details); X does not power on and is for parts only.