Question 1

What is this service?

Accepted Answer

SketCheese is a membership-based wholesale platform for used smartphones, tablets, and PCs. Sellers can register products, and buyers can purchase listed items. We mediate all transactions and provide a safe and secure trading environment through escrow payments and warehouse inspections. We support international trading with global operations in Hong Kong, Japan, and Dubai.

Question 2

How do I use the service?

Accepted Answer

First, register an account and wait for approval from our team. After approval, sellers can list products and buyers can submit purchase requests. The screening process verifies business details and transaction history, typically completing within 3-5 business days.

Question 3

Are there any fees?

Accepted Answer

Account registration is free. Transaction fees and membership fees will be explained individually after the screening process is complete. Please contact us for detailed pricing information.

Question 4

What information is required for account registration?

Accepted Answer

We require detailed information including company name, business type, transaction volume, track record, and representative information. We may also request corporate verification documents (such as registry certificates). As a membership-based platform with screening, only trusted partner companies can participate.

Question 5

How long does approval take?

Accepted Answer

Screening typically completes within 3-5 business days. It may take longer if document verification or additional information is required. You will be notified of the screening status via email.

Question 6

How do I log in?

Accepted Answer

Log in using the email address and password you registered with. You can access the login page from the "Login" button in the top right corner of the homepage.

Question 7

I am not receiving emails

Accepted Answer

Please check your spam folder. Also, ensure your email filter settings allow emails from @sketcheese.jp. If you still do not receive emails, please contact us through the inquiry form.

Question 8

How do I change my account information?

Accepted Answer

After logging in, you can change company information and contact details from the profile settings page. However, changes to important information related to screening (such as company name or representative name) may require re-screening by our team.

Question 9

How do I list products?

Accepted Answer

There are two ways to list products: 1) Individual registration: Register product information (model name, capacity, condition, price, quantity, etc.) one by one from the dashboard. 2) CSV bulk registration: Efficiently register large inventories. CSV format can be downloaded from the dashboard.

Question 10

How do I use CSV bulk registration?

Accepted Answer

Select "CSV Bulk Registration" from the dashboard and upload a CSV file in the specified format. Required fields: product name, category, condition rank, price, quantity, region, etc. After uploading, our team will review and approved products will be published.

Question 11

When will my listed products be published?

Accepted Answer

After product registration, our team will conduct a review. We check the accuracy of product information, price appropriateness, and image quality. If there are no issues, the product will be approved and published. This typically takes 1-2 business days.

Question 12

Can I edit or delete registered products?

Accepted Answer

Yes, you can edit or delete products from "Product Management" in the dashboard. However, products that already have purchase requests cannot be edited or deleted. Also, editing may require re-review.

Question 13

Do products have an expiration date?

Accepted Answer

Products are valid for a certain period (usually 90 days) from publication. Expired products will be automatically unpublished, but you can request republication. For long-term inventory, please update information regularly.

Question 14

How do I purchase products?

Accepted Answer

Select the product you wish to purchase from the product list page and click the "Purchase Request" button. Enter the required quantity and desired conditions, and the seller will be notified. Our team will mediate the transaction.

Question 15

Is price negotiation possible?

Accepted Answer

Yes, you can indicate your desired price when submitting a purchase request. Price negotiations take place between the seller and buyer, with our team mediating to adjust to optimal conditions. Discount negotiations are also possible for bulk purchases.

Question 16

Can I purchase multiple products together?

Accepted Answer

Yes, you can use the batch feature to group multiple products for bulk purchase. This can also save on shipping and handling fees.

Question 17

What is the transaction flow?

Accepted Answer

The flow is: 1. Product listing → 2. Review & approval → 3. Purchase request → 4. Price negotiation → 5. Contract confirmation → 6. Escrow deposit → 7. Ship to warehouse → 8. Inspection → 9. Ship to buyer → 10. Receipt confirmation → 11. Payment to seller → 12. Transaction complete & review.

Question 18

What is escrow payment?

Accepted Answer

The buyer deposits the payment with the platform temporarily, and after confirming receipt of the product, the payment is released to the seller. This prevents risks such as "paying but not receiving the product" or "sending the product but not receiving payment."

Question 19

How do I ship to the warehouse?

Accepted Answer

After contract confirmation, we will provide you with the designated warehouse address. Sellers should package the products and ship them to the designated warehouse. You can choose any shipping carrier, but we recommend using a method with tracking.

Question 20

Where is the warehouse?

Accepted Answer

We have entrusted this to SB Frameworks Co., Ltd. They have a track record of supporting SoftBank Group logistics for over 30 years and hold ISO9001 (Quality Management), ISMS (Information Security), and ISO14001 (Environmental Management) certifications. With annual shipping performance exceeding 700,000 cases, you can use our service with confidence.

Question 21

What happens if a product fails inspection?

Accepted Answer

If issues are found during inspection, we will contact the seller to discuss handling. Options include return, re-inspection, or price adjustment. If the buyer agrees, the transaction can continue with modified conditions.

Question 22

How do I confirm receipt?

Accepted Answer

After the product arrives, click the "Confirm Receipt" button from the dashboard. If there are no issues with the product, confirmation is complete and payment processing to the seller begins. If there are issues, please contact our team immediately.

Question 23

What payment methods are available?

Accepted Answer

Buyers make escrow deposits via bank transfer to our designated account. After confirming the deposit, the seller ships the product to the warehouse. After the buyer confirms receipt, we transfer the payment to the seller.

Question 24

When do I need to make the deposit?

Accepted Answer

We request deposits within 3 business days after contract confirmation. If payment is not received within the deadline, the transaction may be cancelled. Please contact us in advance if payment will be delayed.

Question 25

When is payment made to the seller?

Accepted Answer

After the buyer confirms receipt, payment is transferred to the seller's designated account within 3-5 business days. Transfer fees vary depending on transaction conditions, so please confirm at the time of contract.

Question 26

What are the transaction fees?

Accepted Answer

Transaction fees vary depending on membership type and transaction volume. Detailed pricing will be explained individually after the screening process is complete. Please feel free to contact us.

Question 27

I cannot log in

Accepted Answer

Please check the following: 1) Are the email address and password correct? 2) Is the account approved? 3) Clear browser cache, 4) Try a different browser. If the issue persists, please try password reset.

Question 28

The page is not displaying correctly

Accepted Answer

Clear your browser cache and reload the page. Recommended browsers: Chrome, Firefox, Safari, Edge (latest versions). The site may not function properly on older browsers.

Question 29

I cannot upload files

Accepted Answer

Please check file size and format. Images: JPG, PNG (max 10MB), CSV: UTF-8 format (max 5MB). If the file name contains special characters, it may not upload.

Question 30

Search results are not showing

Accepted Answer

Please review your search criteria. If conditions are too narrow, results may not appear. Also, try reloading the page or clearing your browser cache.

Frequently Asked Questions (FAQ)

Getting Started

Account & Registration

Product Listing (Seller)

Purchase & Order (Buyer)

Transaction Flow

Payment & Fees

Troubleshooting

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